GPS update problem

[bertnspike]

So I was given a Rand McNally RVND 5510 for Xmas. Right out of the box it needs to be updated, which I expected. I plug the USB into my iMac, and up come pages and pages of gobbledygook. Adobe Reader doesn't help, nor do any of Microsoft's Office for iMac parts. I'm sure this is not the only update it will ever need, so borrowing someone's PC is not a good answer. I COULD do that and then hit a library every so often I guess....

Anybody got any ideas?

Susan

[Paulette]

Contact rand and maybe even apple? I installed mine on a little OC laptop I have, so didn't have a problem with it. Good luck and keep us posted as I may decide to try mine on my mini Mac

[mitch5252]

..

Don't know if this will help:

http://www.randmcnally.com/support/gps_update.jsp

[Birdie]

Mitch you are the GIRL!!!! Hope that works for your update Susan. If it doesn't, we got lots of MAC users here and one of them can help. Forestgal is probably considered a Super Duper MAC User.

[bertnspike]

I went to their site before I asked here for help. For some reason I wasn't able to get to Support; all I could get was advertising. I was a little annoyed at Rand McNally, though it was probably my own fault Anyway, it's under control now, Thank you very much!

Susan

[Paulette]

Was it mitch's link that helped? Just curious. Yes, I've heard that rand support leaves a lot to be desired. Haven't had the pleasure myself.

[bertnspike]

Was it mitch's link that helped? Just curious. Yes, I've heard that rand support leaves a lot to be desired. Haven't had the pleasure myself.

yes, thank you.

[JoanE]

Susan, I've got the same GPS and am very happy with it. Have been using it for about 4 months.