by Paulette » Fri Jun 19, 2009 8:46 pm
Well, it's not morning anymore, but thought I'd post now that I have some time! I had a really frustrating day on Tuesday with the RV dealer that I bought both of my RV's from! Needless to say, they have lost a customer, for good due to their "don't really give a chit" attitude. Zee already knows the story, but I'll fill the rest of you in.
Two weeks ago I called My RV dealer because I saw on their web site that they had the Blue Ox AutoStop in stock. It was the system I wanted to have installed on my Jeep before we head to Iowa next month. They told me that yes, they had it in stock and how much it would cost installed. Said it would take 6 hours and to call them when I was ready to bring it in. I called them this past Monday to see if Tuesday would work to bring it in and get it installed. They assured me that yes, they could do it on Tuesday. So, Tuesday morning I arranged for a friend to pick me up there so that I could drop off the Jeep. Dropped it at 9:30 and headed on to work. At 4:15 they called to tell me that they didn't have all the parts and that they couldn't get the parts anymore but that they had a much more expensive system they could sell me and install for me. I was pretty upset that they waited ALL day to call me. Went to pick up the Jeep and spoke with the Service Manager, who basically had that "don't really give a chit" attitude. I've spent too much money there over the years for them to treat me (or anyone else for that matter) that way. So, they have lost a customer - forever.
After doing some research, Blue Ox doesn't make or sell the AutoStop system anymore. The reason I wanted it is because I am lazy and wanted something that when I hook up the jeep to tow and plug it in, I want everything to work through the connections! I didn't want to have to set up a Brake Buddy system. But, it looks like I'll be going out tomorrow to another RV dealer to buy a Brake Buddy system.
Two weeks and counting till we hit the road. Next week I have a Freightliner service scheduled for the RV. Hopefully it will go more smoothly than the Jeep fiasco! At least the Freightliner place is north of here and not IN Baltimore! I'm not much on driving a 35' motorhome in Baltimore City!
We actually had sunshine all day today! Was a refreshing change. I'm hoping that tomorrow might be the same!
"What lies behind us and what lies before us are tiny matters compared to what lies within us." Ralph Waldo Emerson