Acadianmom wrote:AT&T is going to give me a heart attack because they make me so mad. Yesterday I was trying to find out why they took it upon themselves to double my data and charge me more money. Of course I couldn't do it online and a screen came up wanting me to give a review. Boy did they get one. In a few minutes I get a text with a number to call. A lot of good that did because the woman wanted to send a text with a number to my son's phone so they know it's me. After going round and round I finally hung up on her. I just got a text wanting to know how satisfied I was with her help. I think I'll wait until later to answer it because they will probably call me again. Since AT&T took over Directv I can't get into the online account for that because my son was taking care of it and I don't know the username or password.
I totally and completely despise AT&T. Their so-called "customer service" is worse than the total pits. I had their service for a few years - LOL - when they doubled the cost of my internet access (sound familiar?) I dumped them. Lucky for me, the alternative in my area is Comcast. I went with them. I'll not sing their praises either - but they are at least 10 steps up from AT&T.
As for AT&T/Directv - AT&T has been hemorrhaging money (and DirecTv subscribers) since AT&T acquired DirecTv a couple of years ago, and AT&T stockholders are raising hell about it. Thus the future of DirecTv is becoming a bit uncertain, if I am reading things correctly.
AT&T has lost more than 5 million subscribers since 2016. Here's some fun math: $100/month (cost of average subscription) x 5 million = $500 million per month in lost revenue. A bit more than chump change.
Their current losses in the third quarter of 2019 continue:
"AT&T lost more than 1.3 million TV customers in Q3 2019 as its nosedive in both the traditional pay-TV and online-streaming markets continued."
https://arstechnica.com/information-technology/2019/10/att-loses-another-1-3-million-tv-customers-as-directv-freefall-continues/This is also why AT&T seems to be trying to grub more money any way that they can - from wherever and from whomever they can - like what they did to you, Martha.
AT&T/Directv may be circling the drain as a television service provider. So sad.
Couldn't happen to a nicer company.
Anne