A day in the life....Ring Ring....Kaibab Lodge, this is Jean. How may I help you?
I'd like to enquire about my reservation?
Sure, do you have your confirmation number?
Yes, it's 88824.
I'm sorry, but that's not our confirmation system. Are you sure you are registered here?
Yes. I've got Kaibab Lodge written down.
When is your reservation for and what is your name?
It's for August 23rd and my name is Jane D....
I rummage around in our files. No Jane D....I'm sorry, but we don't have a reservation here for you.
But I wrote down Kaibab Lodge! I booked through the Friendship Group.
I'm really sorry, but we don't have you in our files. That is not our confirmation number system. We do not use the Friendship Group as a booking agent. This is a privately owned Lodge. I don't know where you booked in, but it wasn't here.
But I called you on this number!!!!
Yes I know. But you are not registered here.
But my confirmation number is....
MA-AM! YOU ARE NOT REGISTERED HERE!!!!!
But I wrote down Kaibab Lodge......