Cancel Your Credit Cards...before you die!

[Paulette]

Now some people are really stupid!!!!
Be sure and cancel your credit cards before you die

This is so priceless, and so, so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added 2 late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.

Here is the exchange :

Family Member: 'I am calling to tell you she died back in January.'

Citibank: 'The account was never closed and the late fees and charges still apply.'

Family Member: 'Maybe, you should turn it over to collections.'

Citibank: 'Since it is two months past due, it already has been.'

Family Member: So, what will they do when they find out she is dead?'

Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member: 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'

Family Member: 'Did you just get what I was telling you - the part about her being dead?'

Citibank: 'Sir, you'll have to speak to my supervisor.'


Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank: 'The account was never closed and late fees and charges still apply.'

Family Member: 'You mean you want to collect from her estate?'

Citibank: (Stammer) 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.' (Lawyer info was given)

Citibank: 'Could you fax us a certificate of death?'

Family Member: 'Sure.' (Fax number was given )


After they get the fax :

Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges will still apply.'

(What is wrong with these people?!?)

Family Member: 'Would you like her new billing address?'

Citibank: 'That might help...'

Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'

Citibank: 'Sir, that's a cemetery!'

Family Member: 'And what do you do with dead people on your planet???'

[bluepinecones]

This sounds so much like some of the conversations I've had trying to get my problems straightened out from ID theft.
I just discovered this past week that being alive is not a requirement for buying car insurance; it just cost more if you have no credit score because your been reported as departed! I find it hard to believe there are so many stupid people in the business world that I would get a different one every time I call about something! No wonder our country is in trouble.

[Bethers]

just to not give Citibank (or other credit cards) a bad name - that is a JOKE - forget which comedian did it - and it's so funny - but they are set up for death.

And I love it all the same.

[avalen]

well that was funny!!! but still makes me think I better add credit card instructions
to my daughters list of things to do when I die.

[Paulette]

All I had to do when my dad passed was call them and cancel. I think I also had to fax them a copy of the death certificate.

But, I can just imagine having this sort of conversation...because some of the yahoos ya get on the phone with really make you wonder what planet they are from.