New Steps, Hopefully!!

[JudyJB]

An update to my saga with the door that would not latch and the stairs that deployed when I was driving through Rocky Mountain National Park. As you may remember, my motorhome is new and under warranty. I had been driving west and trying to get a dealer somewhere on the way to fix my door. I obviously did not like driving alone without a door that properly locked, but could not get a dealer that would fix it without 2-3 weeks notice, even though I complained to Fleetwood customer relations. The steps were badly damaged and I had to drive back 10 miles to my campsite with them extended, but I managed to get a mobile repair guy and an auto repair shop to bang them back into shape the next day so they would at least retract and I could drive that way, but they look terrible. After hysterics with Fleetword Customer Relations, I made an appointment at the closest dealer to my son's house in California for Aug 6 to "evaluate" the stairs and door, and a dozen other warranty issues and fix as many as possible. They agreed I should get new steps, plus a new door because it did not seem repairable. Fleetwood customer relations was also on the phone with me and them that day. Everyone knew I was leaving California for Grand Canyon on Aug 23.

So, they did that on Aug 6. They also documented all of the other problems I had been having and fixed a lot of them--at least those that didn't need parts--which was important to me so I would have a record at least of what had gone wrong. (Too many issues to even list here.) Got a call yesterday that the "parts" had been approved by Fleetwood, and would arrive in 4-5 days, plus they got permission to at least tear the door apart to try to figure out why the deadbolt only had 1/4 inch of throw. The "parts" include a brand new steps of steps!! Yea! Now I don't have to park my rig in the factory parking lot next November and storm into their offices!!! Also need a rubber gasket for inside of oven and new shower door handle.

The other big issue is the large hole in a kitchen cabinet caused by a drawer opening and closing constantly and bashing the hole. It needs a new latch or a double latch or something, but I don't know what the fix is for that. I have been putting my dirty clothes bag and a pillow there to stop more damage, but that is a pain to have to do.

I don't care when stuff is fixed, as long as it gets fixed. (The door was adjusted slightly and at least latches and locks now, but I don't trust it if I were to hit a bump, so I have been bungee cording it and using velcro strapping to fasten it to the inside grab bar just in case when I drive.) So keep your fingers crossed that everything will get fixed before Aug 23!

[longdog2]

Hang in there Judy. You can do it.

[carold]

Glad to hear that things are getting fixed. The doors that we tend to use the most always seem to have loose screws. Once the back out, they never seem to stay in. tGM is great at fixing them, although I'm perfectly capable. The cabinets are usually made of particle board although the doors are solid wood. So we use gorilla glue and plastic anchors for reinforcement. Works great! carold