Sorry ladies, I wasn't paying all that much attention to how the tech looked tho not bad as best I remember. A little short maybe - 5'9" or so, salt/pepper hair, in mid to late fifties I'd guess. Will try to get better look next time he comes to Ditto - maybe even a photo for you.
Thanks again for the reassurances that I had not overlooked anything and that it was okay not to service some of the systems beyond looking at a few things.