A Women's RV Forum run by Women RVer's!

Last Saturday my sister and I went to the thrift shop in a neighboring town. I found a like new Columbia down filled jacket for Bronc that would fit him next winter. Just before I paid for it I told the lady I’d better check the zipper. Sure enough it the tape was coming apart from the bottom stop. So I told her I didn’t want it. One of my former students was in the shop and jokingly said “Mrs. C. you could replace that!” I knew I could, but really didn’t want to because I just plain didn’t want to mess with it. Any how the clerk told me to just take the jacket because they couldn’t sell it with a broken zipper. I came home and went online to the Columbia website with the intent to email them and ask them if it was possible to buy a replacement zipper, because it was an odd length. Lo and behold…they replace them for nothing! All I have to do is pay for the shipping to them and they will replace the zipper and return it at their expense! Sweet.

Very cool!

Absolutely KUDOS!!!

That's the thing about products from really good companies. Good for them! (Yay for you, too. )

Good for them! Word of mouth endorsement of a product is the best kind!

And it sure seems like a long time since we have seen that cute little cowboy or heard any stories. I still think of the picture of him riding his pony in that bar and smile!

I can second this! They replaced a really old rain jacket and pants I had when the water repellant stuff started flaking off. It was more than 10 years old. I couldn't believe it. I had called them to see if there was a fix for the flaking and he said yup, we are sending a new one! That is over the top customer service.