Fresh scones for Sunday (Monday)

[monik7]

I got very frustrated with Enterprise in May in Tucson. After spending about 10 minutes on the phone making a reservation, getting assurance they would pick up and drop off and getting a confirmation number, the rep on the phone then told me to call the Enterprise office in Tucson to arrange the pick-up time. Upon calling I was told they had no cars available and it made no difference that I had asked to make sure they had a car and had a confirmation number. They could care less. I filed a complaint with Enterprise, but they didn't care.
Sandi

[Bethers]

I got very frustrated with Enterprise in May in Tucson. After spending about 10 minutes on the phone making a reservation, getting assurance they would pick up and drop off and getting a confirmation number, the rep on the phone then told me to call the Enterprise office in Tucson to arrange the pick-up time. Upon calling I was told they had no cars available and it made no difference that I had asked to make sure they had a car and had a confirmation number. They could care less. I filed a complaint with Enterprise, but they didn't care.
Sandi

I never call the 800 numbers that are central reservations - learned that when I managed motels. They will sell things that aren't available. So, I try to always deal with the location I'll be using. If I should use a central reservation system, I immediately then call the local location to make sure I got what I reserved. I do that only if I can get a better price.

As to what happened to you and them not caring - customer service keeps going downhill, sadly. And all it takes is one person to make the whole experience bad.

[gingerK]

Sorry to hear that Sandi. Like Beth, I also didn't trust the 800 number and called the local office to confirm. I didn't have any problems either on the phone or in person when we were in the office. My only complaint with the local office was that they picked up several people at the same time as us and wasted our rental time driving all over town to pick some of them up.